TERMS & CONDITIONS

By accessing or using our website (zenvy.in), booking a vehicle, registering an account on our customer or dealer portals, or downloading our companion mobile application, you agree to be bound by these Terms and our companion Privacy Policy and Cookie Policy.

If you do not agree with any part of these Terms, you must discontinue your use of our digital platforms and refrain from placing vehicle reservations or dealership applications. These Terms constitute a binding electronic contract under the provisions of the Information Technology Act, 2000.

• Age of Majority: You must be at least 18 years of age and legally competent to enter into enforceable contracts under the Indian Contract Act, 1872.
• Driving License Requirement: Riding high-speed ZENVY electric scooter models (e.g. ZENVY Pro 1, ZENVY Max, top speed > 25 km/h) on public thoroughfares legally mandates possession of a valid two-wheeler motor driving license issued by an authorized Regional Transport Authority (RTA/RTO) in India.
• Account Confidentiality: When registering on customer or dealership portals, you are responsible for maintaining the confidentiality of your login credentials and OTP verifications. Any activity conducted under your account is deemed your legal responsibility.

ZENVY allows customers to pre-reserve electric scooters online or at authorized dealership experience centres:

• Booking Deposit: Online pre-booking amounts serve as an advance expression of interest and priority queue allocation. A booking does not guarantee instantaneous vehicle dispatch; delivery schedules are contingent on manufacturing batch schedules and dealership inventory.
• Ex-Showroom vs. On-Road Pricing: Advertised prices on the website typically indicate the Ex-Showroom price. On-Road price includes statutory additions: mandatory third-party + comprehensive insurance, RTO road taxes, vehicle registration fees, handling/pdi charges, and optional accessories.
• Central & State EV Subsidies: Incentives under central schemes (such as PM E-DRIVE / EMPS / FAME) and respective State EV Policies are subject to prevailing government notifications, budget allocations, and individual customer eligibility (e.g., Aadhaar linkage, unique buyer subsidy limits). ZENVY is not liable for changes or delays in government disbursement timelines.
• Price Validity: The final vehicle invoice value will reflect the price prevailing on the official vehicle allocation date at your selected dealership.

We maintain a transparent cancellation and refund policy designed to protect buyers:

• Cancellation Prior to Vehicle Invoicing / VIN Assignment: You may cancel your pre-booking at any point before your vehicle chassis/VIN number has been formally allotted and registered with the RTO. In such cases, 100% of the advance booking deposit is refunded without deduction.
• Post-Registration / Invoiced Vehicles: Once a vehicle has been registered in your name on the government VAHAN portal and permanent registration documents are generated, the purchase is irrevocable and cannot be cancelled or refunded under statutory transport laws.
• Refund Processing Timeline: Approved refund requests are credited back to the original source bank account or payment instrument within 7 to 10 working days via secure banking channels.

Vehicle handovers are coordinated through your designated authorized ZENVY dealer:

• Pre-Delivery Inspection (PDI): At the time of handover, you are required to inspect the scooter, bodywork, accessories, charger, user manual, and two sets of smart keys before signing the official Delivery Handover Certificate.
• Permanent RTO Registration: Deliveries are executed only following mandatory High-Security Registration Plate (HSRP) fitment and active insurance policy issuance, as mandated by the Supreme Court of India and Central Motor Vehicle Rules.
• Passage of Risk & Ownership: Title and risk of loss pass to you upon execution of the handover documents and physical receipt of the vehicle.

To experience ZENVY electric acceleration safely, test riders must adhere to the following conditions:

• Produce an original, valid physical or DigiLocker-verified two-wheeler driving license prior to ride commencement.
• Wear an ISI / DOT certified full-face helmet throughout the test ride duration.
• Abide by all prevailing traffic laws, speed regulations, and instructions of the accompanying ZENVY test pilot.
• Riders must not be under the influence of alcohol, medication, or illicit substances. ZENVY dealership staff reserve the absolute right to refuse a test ride if safety standards are compromised.

Every new ZENVY electric scooter comes with our comprehensive Manufacturer Limited Warranty:

Warranty Exclusions & Voiding Conditions

The warranty will be considered void or non-applicable under the following circumstances:

• Modifications to vehicle wiring, ECU tuning, motor speed limiters, or bypassing the Battery Management System (BMS).
• Use of unauthorized, non-ZENVY third-party chargers, power banks, or substandard ungrounded power supplies.
• Submergence in water beyond the vehicle's IP67 rated depth limit (exceeding 300 mm water standing depth).
• Failure to undergo scheduled periodic maintenance services at an authorized ZENVY service workshop within prescribed intervals.
• Accidents, collisions, neglect, commercial overloading exceeding rated gross vehicle payload, or stunts.

• Companion App License: ZENVY grants you a personal, revocable, non-exclusive, non-transferable license to use the ZENVY Rider Companion App on mobile devices you own or control.
• Cellular Connectivity: Connected telematics features rely on commercial 4G/LTE cellular networks and satellite GPS coverage. ZENVY is not liable for temporary feature disruptions caused by telecom carrier outages or remote topographical dead zones.
• Over-The-Air (OTA) Updates: You agree that ZENVY may remotely deliver automated firmware updates to your scooter and mobile app to optimize performance, upgrade security, patch vulnerabilities, or enhance battery management. During active firmware installations, the scooter may be temporarily inoperable for a brief installation window.

To maintain peak battery health and safeguard your home or garage environment:

• Always utilize the official ZENVY smart portable charger supplied with your vehicle.
• Ensure charging takes place on a dedicated 3-pin 15A/16A electrical socket with verified earth/ground wiring and MCB surge protection.
• Do not charge the vehicle or battery pack in direct hot sunlight, near open flammables, or in poorly ventilated enclosed spaces.
• Never puncture, drop, dismantle, or attempt internal repairs on the sealed modular battery enclosure. In case of physical damage or swelling, isolate the battery immediately and notify ZENVY support.

All trademarks, logos, service marks, brand names (including “ZENVY”, “Ride The Change”), vehicle body contours, aerodynamic industrial designs, proprietary BMS algorithms, dashboard software, and website content are the exclusive intellectual property of ZENVY Mobility Private Limited. No right, title, or interest in any intellectual property is transferred or licensed to you except as expressly stated herein. Any unauthorized reproduction, reverse engineering, decompilation, or commercial exploitation is strictly prohibited and subject to civil and criminal prosecution.

You agree not to engage in any of the following:

• Using the vehicle for dangerous stunts, illegal street racing, or overloading beyond maximum certified gross weight.
• Deploying robotic scraping, automated extraction tools, or security scanning against ZENVY web portals and API servers.
• Submitting false identity documents, fraudulent dealership applications, or chargeback fraud.
• Interfering with, spoofing, or tampering with GPS anti-theft sensors or odometer telemetry transmissions.

To the maximum extent permitted by applicable Indian law, ZENVY Mobility Private Limited and its directors, officers, employees, and authorized dealers shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from vehicle operation, software downtime, battery discharge, or loss of profits. In any event, our total cumulative liability arising out of or related to your purchase shall not exceed the amount actually paid by you for the specific vehicle or service in dispute.

These Terms and any contractual or non-contractual disputes arising from them shall be governed by and construed in accordance with the laws of India.

Any controversy, claim, or dispute arising out of or relating to these Terms, vehicle purchase, or services shall first be submitted to good-faith mutual negotiations. If unresolved within 30 days, disputes shall be settled by binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties. The seat and place of arbitration shall be Visakhapatnam, Andhra Pradesh, India, and the language shall be English.

Subject to arbitration, the civil courts located in Visakhapatnam, Andhra Pradesh shall have exclusive territorial jurisdiction.

For contractual clarifications, legal notices, warranty escalations, or general inquiries: