PRIVACY-FIRST WEB BROWSING
Transparency in Every Byte
This Cookie Policy explains how ZENVY Mobility Private Limited (“ZENVY”, “we”, “our”) uses cookies, pixel tags, local storage, and similar web technologies across zenvy.in, our dealership and customer management portals, and related web interfaces. We believe in clear consent and giving you full autonomy over your browser preferences.
A cookie is a small alphanumeric text file placed on your computer, smartphone, or tablet when you visit a website. It allows the website to remember your actions and preferences over a period of time, so you do not have to keep re-entering them whenever you navigate between pages or return to the site.
In addition to traditional HTTP cookies, we may utilize related storage technologies such as HTML5 Local Storage, Session Storage, and secure server-signed JSON Web Tokens (JWT). In this policy, we collectively refer to all these mechanisms as “cookies”.
Cookies serve vital technical and functional roles on our platforms:
- Secure Authentication: Keeping you logged in safely to your Customer Portal or Dealership Dashboard without exposing raw credentials.
- Pre-Booking & Vehicle Configuration: Remembering which electric scooter color, battery package, and accessories you have configured while navigating our models showcase.
- Location-Based Dealer Discovery: Storing your selected pin code or state so the Locate Dealers locator can instantly display your nearest authorized test-ride center.
- Platform Speed & Security: Balancing server loads, caching static web assets, and blocking automated bot intrusions or cyberattacks.
We categorize our digital cookies into four clear groups:
1. Strictly Necessary Cookies
These cookies are essential for the website and portals to function. Without them, secure authentication, form submissions, and vehicle booking transactions cannot operate. They do not store personally identifiable advertising information and cannot be disabled in our backend systems.
2. Functionality & Preference Cookies
These allow our website to provide enhanced personalization. For example, they remember your preferred dealer city, test ride draft forms, and scooter model comparisons so you don't have to re-enter details repeatedly.
3. Performance & Analytics Cookies
These cookies collect aggregate, anonymous data about how visitors navigate our site—which scooter pages are most visited, where visitors encounter error messages, and page load latencies. This enables us to continuously optimize site speed and vehicle configurator smoothness.
4. Marketing & EV Awareness Cookies
These cookies measure the effectiveness of our clean mobility campaigns across digital platforms and ensure that green transit awareness notices are relevant to potential EV switchers.
| Cookie Identifier | Category | Origin / Provider | Lifespan | Operational Purpose |
|---|
zenvy_session | Strictly Necessary | ZENVY (First-Party) | Session | Maintains active session state and security tokens across customer and dealer portal browsing. |
zenvy_auth_token | Strictly Necessary | ZENVY (First-Party) | 30 Days | Encrypted HTTP-only JSON Web Token (JWT) verifying authorized portal login and role permissions. |
zenvy_dealer_pref | Functionality | ZENVY (First-Party) | 180 Days | Remembers your preferred city or nearby authorized dealership for streamlined test ride booking. |
zenvy_model_compare | Functionality | ZENVY (First-Party) | 30 Days | Retains your selected electric scooter models when comparing specifications side-by-side. |
_ga, _gid, _gat | Analytics & Performance | Google Analytics | Up to 2 Years | Gathers aggregated, non-personally identifiable telemetry on page views, dwell time, and vehicle configuration journeys. |
__cf_bm / cdn_token | Strictly Necessary | Cloudflare / CDN | 30 Minutes | DDoS mitigation, web application firewall (WAF) verification, and malicious bot traffic filtering. |
rzp_checkout / pay_sess | Strictly Necessary | Razorpay / Bank Gateway | Session | Secures end-to-end encrypted processing of online scooter pre-booking reservation deposits. |
Some features on our website rely on verified third-party cloud integrations that may set cookies on their own domains:
- Interactive Dealer Locator & Route Maps: We embed interactive maps to help you locate authorized ZENVY experience centres and plan driving routes. These services may set geographic caching cookies.
- Payment & Banking Gateways: When paying vehicle booking deposits, our RBI-regulated payment partners deploy fraud-detection cookies to safeguard against credit card skimming and identity theft.
- Content Delivery Networks (CDNs): Fast global delivery of vehicle 3D models and high-resolution scooter galleries is accelerated via edge caching nodes that use routing tokens.
In our native mobile companion applications for iOS and Android, traditional browser cookies are not used. Instead, we utilize secure sandboxed mobile OS storage:
- iOS Keychain & Android Keystore: Encrypted hardware storage for Bluetooth digital scooter key tokens and biometrics (Face ID / Fingerprint) unlock keys.
- Offline Telemetry Cache: Local offline storage that buffers trip statistics (distance, regenerative energy reclaimed, average speed) when riding through areas with weak cellular reception, uploading them securely once connectivity resumes.
You have the right to accept, reject, or delete cookies at any time via your browser settings:
- Google Chrome: Navigate to Settings > Privacy and security > Third-party cookies. You can block third-party cookies or clear existing browsing data.
- Mozilla Firefox: Go to Settings > Privacy & Security > Enhanced Tracking Protection to customize cookie permissions.
- Apple Safari (macOS & iOS): Go to Preferences / Settings > Safari > Privacy and select “Block All Cookies” or manage website tracking prevention.
- Microsoft Edge: Open Settings > Cookies and site permissions > Manage and delete cookies and site data.
Some browsers incorporate “Do Not Track” (DNT) or Global Privacy Control (GPC) headers. Because there is currently no universal industry consensus regarding how DNT signals should be interpreted, our systems do not alter their data processing upon receiving generic DNT headers. However, we consistently uphold our strict standard of never selling personal data to advertising brokers regardless of browser signals.
Important Notice: If you configure your browser to block all cookies (including strictly necessary cookies), certain interactive sections of our website—such as the Customer Portal sign-in, Dealership franchise application form, and vehicle booking reservation cart—will not function properly.
We may update this Cookie Policy from time to time to reflect changes in web technologies, security standards, or regulatory guidelines. We encourage you to review this page periodically.
If you have questions about our use of cookies or web tracking technologies, please contact our data protection team:
Explore our companion legal terms and privacy disclosures:
